Freemium
USA
Pine is your AI assistant that takes the frustration out of dealing with billing issues. It detects unfair charges and makes calls to companies on your behalf, negotiating to protect your rights and resolve disputes.
Our journey began with a frustrating encounter while disputing a credit card charge with Bank of America. After spending 30 minutes on hold, I finally reached a representative—only to be disconnected due to a technical glitch. What should have been a quick resolution turned into a 1.5-hour ordeal over a $200 transaction. Unfortunately, this wasn’t an isolated experience. Whether it was calling Morgan Stanley to sell shares, negotiating a bill with Xfinity, postponing an appeal with the Palo Alto traffic court, or clarifying errors with the IRS, the frustration was always the same. I often questioned if it was even worth the effort to recover money, just to avoid these draining customer service calls.
This particular Bank of America episode stuck with me and pushed me to dig deeper into the issue. I discovered that credit card companies rake in over $12 billion annually from late fees alone. Most of these fees could be waived with a simple phone call, but the truth is, many people either don’t know this or, like me, are simply too exhausted to endure the hassle of customer service.
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