Viable

What is Viable?

Viable is an AI-driven platform that revolutionizes the analysis of unstructured qualitative data at scale. Powered by state-of-the-art AI, including GPT-4, Viable provides deep insights from your data without the need for spreadsheets. It offers a user-friendly solution for analyzing qualitative data efficiently and effectively.

How to use Viable?

Using Viable is simple. You can sync your data with the platform by integrating it with popular platforms like Zendesk, Intercom, Front, Delighted, Gong, and more. This allows you to gather data from various sources such as customer support tickets, surveys, call transcripts, and market research. Additionally, you can import data from other sources via Zapier or CSV files. Once your data is synced, Viable’s AI automatically analyzes it and generates natural-language reports filled with actionable insights.

Viable’s Core Features

• AI-driven analysis of unstructured qualitative data.
• Elimination of spreadsheets for data analysis.
• Weekly reports highlighting the most important feedback themes.
• No need for spreadsheets or SQL queries.
• Analysis of various data sources, including sales call transcripts, customer support tickets, market research, and employee surveys.
• Metadata-based analysis for a deeper understanding of customer traits and preferences.
• Highly secure data management with SOC 2 Type 2 certification.

Viable’s Use Cases

1. Product Management: Utilize customer feedback to ship products that customers love faster.
2. Customer Experience: Enhance customer experiences by leveraging valuable customer feedback.
3. Customer Research: Organize research data and insights in one centralized platform.
4. Marketing Insights: Launch stronger messaging with deep audience insights.
5. Employee Engagement: Boost workplace satisfaction by decoding employee feedback.

Viable is a powerful tool that empowers businesses to gain valuable insights from qualitative data, enabling them to make informed decisions and drive success.